Why is synchronization necessary?
When you update business details, product catalogs, or staff permissions on the Web Dashboard, those changes are not automatically pushed to your mobile devices. To ensure your Point of Sale (POS) is accurate and functional, you must manually trigger a sync within the app.
How to Synchronize
Open the App: Launch the Sky Systemz Application on your mobile device.
Access Settings: Select the More option at the bottom right of your screen.
Initiate Sync: Tap on Synchronize.
Select Your Category: Choose the specific data category you wish to update, or select Update All Data.
Sync Options & Functions
Option | What it Syncs | When to Use |
Update POS Settings | Tax settings, receipt layouts, and environment configurations.
| Updating sales tax or branding.
|
Update Item Suite | Product names, prices, categories, and deletions.
| Adding new menu items or stock.
|
Update Staff* | Permissions, Users, and Timeclock Management.
| Adding a new employee.
|
Update Transaction List* | Transactions processed via the web dashboard.
| Reconciling daily sales.
|
Update Gift Card* | Addition or deletion of gift card records.
| Managing store credit.
|
Update All Data | Syncs all changes across every category listed.
| Ensuring everything is current.
|
Note for Android Users: Individual options marked with an asterisk (*) are not available. Please select "Update All Data from Server" to sync these functions.
💡 Best Practices
Post-Update Habits: Perform a sync immediately after making significant changes on the Web Dashboard.
Connection Check: Ensure your mobile device has a stable internet connection before starting the sync.
Support Guidance: Only use the "Update Payment Gateway" option if explicitly instructed by Sky Systemz Support.