In digital finance, managing your accounts wisely is crucial. Deleting your bank withdrawal account especially after making a transaction or when an issue arises can lead to permanent loss of funds and make it impossible for us to resolve your complaint.
Why Is This a Problem?
Loss of Transaction Data: We rely on linked account details to track withdrawals. If the account is deleted, crucial information may be lost.
Inability to Investigate: Without access to the destination account, we cannot trace where your funds went. Additionally, providing the account details after deletion would be considered a claim rather than verifiable data.
Risk of Losing Your Funds: If an issue arises and the bank used for the withdrawal has been deleted, recovering your funds becomes impossible.
How to Avoid This Mistake
Add a New Bank Account Instead of Deleting the Old One – If you're experiencing issues with an existing withdrawal account, do not delete it until your funds have been received or the issue has been resolved. Instead, add a new bank account while the investigation or resolution process is ongoing.
Verify Before Making Changes – Always ensure that all transactions are successfully completed before removing a withdrawal account.
Reach Out to Support First – If you encounter any withdrawal issues, contact support before making any modifications to your account details.
Once a withdrawal account is deleted, we cannot retrieve transaction details or assist with disputes. Protect your funds by keeping your accounts intact until all transactions are successfully processed.