Welcome to the Frequently Asked Questions (FAQ) document, providing you with quick information about how you can access Content Store, troubleshooting, and understanding how to bet navigate searching, ordering, and managing your data.
To navigate to Content Store, click here: https://contentstore.skywatch.com/
Searching For Data
Can I add layers from my ArcGIS Online account?
Can I add layers from my ArcGIS Online account?
Yes, on Content Store, you have the option to upload layers from your ArcGIS Online account.
When you select "Add Layer," you can choose your layer source by clicking the drop-down menu.
Click on "My Content" to reveal the drop-down menu to view your "Add Layer" options.
What layers can I upload onto Content Store?
What layers can I upload onto Content Store?
You can upload GeoJSON, shapefiles, and CSV files to Content Store. Shapefiles must be uploaded as a zip folder containing the .cpg, .dbf, .prj, .shp, and .shx files.
No results returned from my search. What does this mean?
No results returned from my search. What does this mean?
If no results are returned from your search, it means that no data exists within the date range you have selected.
It is recommended to expand your date range and/or increase the size of your layer.
If no data is returned after making these adjustments, you will need to place a tasking order, which is only available on the following SkyWatch applications: ArcPro plug-in, EXPLORE, and HUB.
What are the size limitations for layers?
What are the size limitations for layers?
The minimum size for any layer is 1 km2.
The maximum size for a layer for high resolution imagery is 500 km2.
The maximum size for a layer for very-high resolution imagery is 150 km2.
I am receiving an "Invalid Polygon Geometry" error. What does this mean?
I am receiving an "Invalid Polygon Geometry" error. What does this mean?
The "invalid polygon geometry" error is caused by one of the following issues:
Multiple Holes: If your layer contains multiple holes or doughnut shapes, searching and ordering will not be available.
Self-Intersecting Polygon: Content Store does not accept self-intersecting polygons.
Multi-Feature/Type Polygon: Multi-feature or multi-type polygons are not supported on Content Store. Create or upload a new layer that is not saved as a multi-feature polygon.
Exceeding Vertex Limit: Layers with more than 500 vertices are not supported on Content Store. Create a layer with fewer than 500 vertices. The recommended number is up to 200 vertices.
How Do I Search For Data on Content Store?
How Do I Search For Data on Content Store?
You can search for data using the following options:
Upload a Layer: Go to "Add Layer" and select a layer from the drop-down menu. The available options are: "My Content," "My Groups," "My Organization," "ArcGIS Online," and "Living Atlas."
Upload a local file from your computer. If you are unsure which files are compatible, please refer to the "What files can I upload onto Content Store" FAQ above.
3. Create your own polygon using the "Draw" tool.
The draw tool will create a black polygon on the Content Store global map.
How do I sort my results?
How do I sort my results?
When your search is complete and all available products are returned, you have the option to sort the results based off the following parameters: Time (Image capture date & time; most recent to oldest), Total Price (cost of the image; highest to lowest cost), Resolution (pixel resolution of the imagery; from highest to lowest), Price per km2 (ordered from highest $ per km2), and Cloud Coverage (highest to lowest cloud cover percentage).
Ordering
Can I order more than one image?
Can I order more than one image?
You can add multiple data products to your cart before purchasing. Each product will be delivered as a separate order, each with a unique order ID.
How long does it take for an order to complete?
How long does it take for an order to complete?
The delivery time for a product depends on the size of the layer (in km²) and the product type.
High Resolution: Delivery time can range from 1 to 48 hours.
Very High Resolution: Delivery time can range from 24 to 72 hours.
Do I need a credit card to place an order?
Do I need a credit card to place an order?
A credit card is required to submit orders. If you do not have a credit card on file, Content Store will prompt you to add one before completing your order.
I cannot find the satellite sensor I need. What do I do?
I cannot find the satellite sensor I need. What do I do?
Content Store only offers a selection of high (0.5 - 1 m/pixel) and very high (0.1 - 0.49 m/pixel) resolution data products.
High Resolution
Pleiades (50 cm/pixel)
SkySat (50-69 cm/pixel)
Very High Resolution
Pleiades-Neo (30 cm/pixel)
UrbanSky (10 cm/pixel)
If you require other products, we recommend visiting our EXPLORE and ArcPro Add-in applications.
What image bands are delivered?
What image bands are delivered?
All orders placed through Content Store are set to the "All Optical Bands" output type. This output includes all image bands acquired by the satellite sensor.
For example, SkySat (by Planet), which is a 4-band product, contains the RGB and near-infrared (NiR) bands.
Order Management
Where do I go to view my orders?
Where do I go to view my orders?
To view your orders, go to the "Orders" tab located in the left column of the main page.
In the "Orders" tab, you will find all your pending and completed orders listed in the table at the bottom of the screen.
The table contains the following information: Order ID, Order Name, Order Status, Date Range, Source, Resolution, and Actions.
For more information on how to view, download, and manage your orders, please review the "Managing My Orders - Content Store" support document.
Where can I view the metadata and preview the imagery of my orders on Content Store?
Where can I view the metadata and preview the imagery of my orders on Content Store?
To view the metadata for your order, go to the "Orders" tab and select the order you want to review.
Click the three dots icon (...) next to the order, and select "View Details."
In "View Details," a new window will appear summarizing all the order and product details.
Can I publish my data on my ArcGIS account?
Can I publish my data on my ArcGIS account?
Yes, Content Store allows you to publish data to your ArcGIS Online account. To do this, go to the order you wish to publish, click the three dots icon under Actions, and select "Publish."
For more information on how to publish your data, please review the "Managing My Orders - Content Store" support document.
How do I credit an image from SkyWatch?
How do I credit an image from SkyWatch?
To correctly attribute an image acquired from Content Store, please refer to the "How Do I Attribute an Image From SkyWatch" support document here.
How do I download data from Content Store onto my computer?
How do I download data from Content Store onto my computer?
To download data delivered to your account, select the order in your "Orders" tab.
Click on the three dots icon and select "Download".
The following window will appear, giving you four file options to download:
A PNG preview file of your ordered product (Preview).
A georeferenced COG Tif file (Analytics).
A metadata json file summarizing the details of your delivered data product (Meta Data Files).
A pam.xml metadata file compatible for ArcGIS Pro (Meta Data File).
