Advice and answers from the Slate NYC Team

Different buildings have different policies on how external vendors and contractors access their residents’ homes. We encourage you to abide by your building’s access policies and determine the best way for your Keeper to get access.

Please contact your building management or concierge to understand these specific policies before your first day of service. We also encourage you to provide detailed access instructions such that you are able to coordinate entry with your Keeper.

The most common scenario is that your Keeper will pick up a set of spare keys at the front desk when they visit. You will need to email your building’s main office and/or authorize Slate via your online building portal ahead of time to come in and service your place while you are not present. Your Keeper will return the spare keys to the front desk when they leave.

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