The ability to cancel your flight or not will depend on your flight’s fare rules. Slice Pay will always honour the cancel fees provided by the airline/end travel provider. If you wish to cancel your flight please contact your travel agent who will communicate with us.
If you seek to cancel within 24-hours we will waive the Slice Pay cancel fee. Whether we can waive airline cancel fees will depend on the fare rules. After 24 hours, the Slice Pay cancellation fees will apply.
Flight is Refundable
Refundable flights can be cancelled however there are cancel fees charged from:
The travel agent,
Airline,
and Slice Pay
Determining if you can get a refund or not
If the total of these fees are more than the amount paid to date you will need to pay this difference upfront to proceed with a cancellation
If the total of these fees are less than the amount paid to date you will receive a refund of the difference. Note this refund can take sometime to secure from the airline.
Flight is non-Refundable
Your travel agent will explain the options specific to your circumstances which could include being offered travel credit, getting an exemption etc. If there is no way to cancel the flight and receive anything back you will need to honour your lay by agreement and pay off the remaining amount.