At Slice Pay, we understand that sometimes unexpected things happen. Our goal is to work with you to keep your travel plans on track — without stress or penalties.
💬 Payment Reminders and Receipts
Before each instalment, we’ll send you a payment reminder via email.
After each successful payment, you’ll receive a receipt for your records.
⏳ If You Need More Time
If you know in advance that you’ll miss a payment, please contact us as soon as possible to request a payment extension.
We understand that unexpected expenses can arise, and we’ll do our best to adjust your payment date.
👉 For more details, see our FAQ: “Can I get a payment extension?”
⚠️ Missed or Failed Payments
If a payment fails, we’ll notify you by email and continue to follow up until the payment is made.
We never charge late fees or interest, but it’s important to stay on top of your plan to avoid disruptions.
🚨 Repeated Missed Payments
If two or more payments are missed, your booking may be at risk of cancellation.
We’ll always give you at least 24 hours’ notice before any action is taken.
If your booking is cancelled due to ongoing missed payments, you may not be eligible to use Slice Pay for future bookings.
✈️ Final Balance and Travel
Under lay-by rules, your full balance must be paid before departure. If it isn’t, you unfortunately won’t be able to check in or travel.
We know every customer’s situation is different. If you’re having trouble keeping up with payments, please reach out - our team is here to help you find a solution that works for your circumstances.