Prior to each instalment being processed, we’ll send you a payment reminder. After each successful instalment you’ll be provided with a receipt.

If you know you are going to miss a payment please let us know. We understand that sometimes unexpected expenses come up and you may need more time to make a payment. In these cases please reach out and request a payment extension. Together we will try to find a more appropriate payment date. For details on how to request a payment extension please see: Can I get a payment extension?

We do understand that sometimes payments are made late. We won’t charge you a late fee. In the case you have missed a payment we’ll send you a notification to let you know we’ve been unable to process a scheduled instalment. We will continue to contact you until you have caught up on the payment.

Again if you need to organise a payment extension please inform us.

If we see scheduled instalments are consistently being missed, we’ll attempt to reach out to make sure everything’s okay. Please note that if more than 2 scheduled instalments are missed, you may be at risk of the booking being cancelled. We always give you notice and at least 24 hours time to contact us before we take action on your booking.

Please note that if the booking is cancelled as a result of consecutive missed payments, you will not be able to use our platform for future bookings until you settle any outstanding cancel fees.

In line with our obligations under lay by agreements, if the full and final balance is not paid prior to departure, you won’t be able to check-in for your flight.

We understand that each customer’s circumstance is unique, so if you are having issues maintaining your scheduled instalments, we are here to help. We’ll discuss your current needs and come up with a tailored solution for you.