We understand how important it is for our users to access their earnings promptly and smoothly.
The main reason why you may encounter problems with withdrawing your balance is related to the 30-day hold period applied to each Slice earned from viewing an ad.
This hold period is a preventive measure designed to safeguard against potential fraud from both users and advertisers. However, rest assured that after this period elapses, you'll be able to cash out your Slices instantly without any limitations.
What to Do:
If you find yourself unable to pay out your balance, we recommend checking whether the Slices you're attempting to withdraw have surpassed the 30-day hold period. If they haven't, please be patient and wait until the hold period expires. Once the 30 days have passed, you should be able to initiate the withdrawal process without any issues.
Additional Tips:
Stay Informed: Keep track of the age of your earned Slices and ensure they've met the 30-day hold period requirement before attempting to cash out.
Contact Support: If you've confirmed that your Slices have surpassed the hold period, but you're still encountering difficulties with the payout process, don't hesitate to reach out to our support team. We're here to assist you and resolve any issues you may encounter.
We appreciate your understanding and cooperation in this matter. Rest assured, we're continually working to streamline our payout process and provide you with the best possible experience on Slice.
Thank you for your patience and for being a valued member of the Slice community. If you have any further questions or concerns, please feel free to contact us at any time.