Troubleshooting Withdrawals: What to Do If You Haven't Received Your Funds

Withdrawing funds from your Slice account should be a straightforward process, but we understand that sometimes issues may arise. If you find yourself in a situation where you haven't received your withdrawal, here are some steps you can take to resolve the issue:

Before you proceed with troubleshooting this, please make sure you also read this article regarding any issues with attempting to withdraw your slices.

1. Check Your Email:

After initiating a withdrawal from your Slice account, an email confirmation is sent to the address linked to your account. This email contains important details about your withdrawal, including confirmation of the withdrawal request and any further instructions. Be sure to check your inbox, including spam or junk folders, for this email.

2. Follow Instructions for Bitcoin Withdrawals:

If you have chosen the Bitcoin option for your withdrawal, you would have received specific instructions either through a QR code or a BTC LTN (Bitcoin Lightning Network) URL to claim your funds. Ensure that you have followed these instructions correctly and that the transaction has been completed on your end.

3. Check Your Bitcoin Wallet:

Once you have followed the withdrawal instructions for Bitcoin, it may take some time for the funds to reflect in your Bitcoin wallet. Bitcoin transactions can sometimes experience delays due to network congestion or other factors. Be patient and regularly check your Bitcoin wallet for the arrival of the funds.

4. Contact Support for Assistance:

If you have followed all the necessary steps and still haven't received your withdrawal, we encourage you to reach out to our support team for assistance. Our support team is dedicated to helping users resolve issues related to withdrawals and other account matters. Please provide as much detail as possible about your withdrawal request, including transaction IDs, the date of the withdrawal, the attempted withdrawal amount.

5. Refund Procedure:

In the event that you have selected the Bitcoin option for your withdrawal but are unable to locate the funds even after following the provided instructions, our support team can assist you in initiating a refund. Please contact our support team promptly to proceed with the refund process. We are here to ensure that you receive the funds owed to you in a timely manner.

Thank you for choosing Slice! If you have any further questions or require assistance, please don't hesitate to contact our support team. We're here to help you make the most of your Slice experience.