Sometimes things happen in transit—but don’t worry, we’ve got your back! If there’s ever a problem with delivery, here’s what to do:
Check your tracking information – This will give you the most up-to-date status on your package.
If something seems off, contact us immediately at support@slo.co.
We’ll take action:
Contact the carrier on your behalf
Track down your package’s location
Work on a solution to get your jeans to you
Keep you updated throughout the process
Important Note on PO Boxes
We strongly recommend not using PO Box addresses, as they can cause delivery delays and issues. If you must use one, please include a street address as well to ensure the carrier can find it easily.
If you’re having trouble with your delivery, reach out—we’ll do everything we can to get your jeans to you!