First things first - take a deep breath! We know how disappointing it can be when clothes don't fit as expected. But remember, we're here to make this right. Perfect fit is kind of our thing, and we won't rest until your jeans feel amazing.

Let's break down what might have happened and how we'll fix it:

For sizing issues outside our tolerance range:

We'll make it right. Simply fill out the exchange form in your member profile within 30 days of receiving your jeans, and we'll get started on your remake.