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"Talk me through the exchange process"
"Talk me through the exchange process"

The exchange process

R
Written by Ralph De Lisle
Updated over 2 months ago

Here's exactly what to do:

  1. Go to your member profile and find your order

  2. Click "Start Exchange"

  3. Fill out our fit feedback form

  4. Wait for our review (usually 1-2 days)

  5. Get your prepaid return shipping label

  6. Send your jeans back to us

  7. We'll start making your new pair!

Processing times:

  • Exchange review: 1-2 business days

  • Return shipping to us: 5-7 days

  • New pair production: 30 days

  • Shipping back to you: 5-7 days

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