Think of your member profile as your personal Slø headquarters! This is where all your jean-related adventures begin and continue.
Here’s everything you can manage from your profile:
Settings
Your Settings tab contains your personal details, but note that you cannot change personal details (like name, email, or address) after creating your account. This is to ensure that your sizing profile and order data remain accurate—our made-to-order process relies on precision, and changes could interfere with how your jeans are made and delivered.
In the future, we plan to allow more edits, but for now, double-check your details when signing up!
What you can do:
Update your password
Adjust language settings
Update your address
IMPORTANT NOTE ON YOUR MEMBER ACCOUNT EMAIL ADDRESS:
Please always ensure your account email is the same as the email you used to check out with, otherwise we can't link your measurements to your order!
Sizing Profile
Your Sizing Profile tab is where all your measurement details live.
Here, you can:
Store and update measurements
Connect with Bodygram for automated sizing
View your measurement history
Switch between cm/inches
Access measurement guides
Save multiple measurement sets
Important: If you update your measurements after placing an order, the new measurements will NOT apply to that order unless changed within a few hours of submitting. Once production begins, we lock in the measurements for accuracy.
Orders
The Orders tab is your window into the journey of your jeans.
Here, you can:
Track your order progress in real-time
View complete order history
Check estimated delivery dates
Start an exchange process if needed
Note: While you can view your orders here, changes to details (such as measurements or shipping addresses) must be requested through customer support at support@slo.co if production has already started.
Rewards
The Rewards tab is where your Slø perks live.
Here, you can:
View active discount codes
Check available store credit
See special offers & loyalty rewards
Access exclusive promotions
Review past rewards history
Top tip: Keep an eye on this tab—we love surprising our customers with exclusive perks!
Managing Multiple Orders
Absolutely! Your profile makes it easy to:
Track multiple orders simultaneously
Compare delivery timelines
Manage different shipping addresses (must be set at checkout)
Handle separate measurements for different orders
Process multiple exchanges
Your profile is designed to keep things simple, organized, and efficient—just like your perfect pair of custom jeans! If you ever need help, our team is always here at support@slo.co.