We love hearing from you! Our team is always ready to help, chat about jeans, or just share in your excitement about sustainable fashion.
The fastest ways to reach us:
Live Chat: Available on our website!
Email: support@slo.co for order questions, hej@slo.co for everything else
Help Center: You're here! Browse our guides and FAQs
Response Times:
Live Chat: Instant during business hours
Email: Within 24 hours (max 72 hours)
Emergency Issues: Priority handling
When can you reach us?
We travel a lot, and we spend most of our time at our factory with our team in Istanbul So if you need us, bear in and we will be on Turkish time.
Apart from that, our team is available:
Monday-Friday: 9am-6pm
Saturday: 10am-4pm
Sunday: Email monitoring for urgent issues
Holidays: Limited support (announced in advance)