A deactivated user cannot access your account, but their records and information will be retained. You can always access their historical information, and you can even reactivate a user’s account. Deactivated users do not count towards your license total.
Deactivating users
You can deactivate users from the Company Directory screen:
You can also deactivate users in bulk by inputting the ‘shift’ key on your keyboard and selecting multiple users at once:
Finding a deactivated user’s content
Go to the company directory and filter for deactivated users:
Then click to the employee’s profile to review their historical information:
Reactivating a user
To reactivate someone, first go to your company directory. The default view is “Billable Accounts”. Click that menu, then select “Deactivated Accounts.”
Once you have your list of deactivated users, use the menu on the far right to reactivate.
Steps to Reactivate Temporarily:
If an employee's account was deactivated due to the sync between your HRIS and Small Improvements, follow these steps to temporarily restore their access:
Pause Automatic Imports
Navigate to
Admin > Integrations > SFTP.Toggle off Run automatic imports.
Reactivate the User in Small Improvements
Locate the employee's profile in the Small Improvements Directory.
Click on the dropdown menu next to the employee you'd like to Reactivate and select Reactivate Account.
Re-enable Automatic Imports
Once the necessary updates are complete, return to
Admin > Integrations > SFTPand toggle Run automatic imports back on. Note: Be aware that re-enabling automatic imports will update the user's account status based on their information in your HRIS. If your HRIS still lists them as inactive, their Small Improvements account will be deactivated again.
Note: once that person is reactivated, click “Send Password Mail” to send them a password reset email.
Restarting Admin Access or Subscriptions for a Review Cycle:
For administrators who need to regain access to restart a subscription or enable a review cycle:
Sign in to Small Improvements
Use your existing login credentials.
If you've forgotten your password, select Forgot Password to receive a reset code and regain access.
Restart Subscription
Once signed in, navigate to the admin section.
Restart the account or subscription to restore access for the review cycle.
Merging users
To merge two user accounts, start by going to the profile of the person you’d like to merge. Select the Manage button and “Merge into other users” from the drop-down options.
Next, look up the destination account in the right-hand search field. On this screen you can review the data that will be merged. The source account will be deactivated.
We do not recommend deleting the first user account. That account will be automatically deactivated, and not count towards your license total.
Once you’ve selected the destination account, you can merge the two accounts and confirm.
Deleting a user account
When users are deleted, their records and information are completely erased in our system. This is an irreversible action; our support team cannot restore their data. For this reason, we always recommend deactivation over deletion.
To delete a user, you must first deactivate them. Then, click Manage > Delete user and all data on the deactivated profile. You can also delete from the Directory:
You will be asked to enter a confirmation before the deletion happens.