⚠️ Before you get started, please make sure that your Instagram account is a Business Profile and is connected to a Facebook Business Page. This is the most common reason why you will have issues connecting Instagram, please double check you have done both of these steps.
Connecting your Instagram Business Profile to Smarcomms
Go to your Social Media Dashboard and log in
Navigate to your Linked Accounts and click Add New, then Instagram
You will be redirected to Facebook (Facebook owns Instagram), so make sure you are logged into the correct Facebook account and click continue
Next, you should see a list of all the accounts you have access to. It is important that you click Select All on each page when prompted to allow Cloud Campaign publishing access. Cloud Campaign is the Content Panel software we use to schedule your posts and show analytics.
(Note: This will not link every account into your Content Panel - it will simply give you the correct permissions to post)
In the next window, make sure every toggle is on YES, then click Done and OK to save your settings
Lastly, select the Instagram account(s) you want to link into your workspace, and click Link # Account
🧡 Still have questions?
Our Live Support team is here for you 24 hours, Monday through Friday. Simply click the chat icon in the lower right corner of your screen to send us a message.