After installing a new HVAC system for an existing member, update their account so monitoring reflects the new equipment.
Open the Pro App and go to Members
Search for the member and open their Property Details
Tap Service Property
4. Select HVAC Service
5. Select Replace an existing system
6. Select the system being replaced
7. Tap Begin Setup
The flow will walk you through:
Risk profile questions for the new system
Home layout confirmation
System type verification
New nameplate photos (condenser and furnace/air handler)
Hub connection verification
Sensor placement verification
Filter size and type updates
Note: The old system's data is archived. Past Monthly Health Reports remain unchanged, but new reports will reflect the new equipment. Active performance alerts are cleared, though activity history is retained.
Questions?
Contact the SmartAC.com support team:
832-377-0830 (PRO Support)
833-SMART-AC (1-833-762-7822)