Frequently Asked Questions
Is there a rate limit associated with automations?
Yes, automations will be disabled if they are found to exceed 5% of the monthly execution limit within a 5 minute period. For example, a company with a limit of 1,000 executions per month, if a single automation exceeds 50 executions within 5 minutes, any technical contacts or an account owner will be notified via email to let them know that the automation has been disabled and that it will need to be re-enabled by them to continue use.
This is to ensure that the platform remains highly available and responsive and that an overly-active automation doesn't interfere with general operations. This would typically only occur by an automation that is misconfigured.
How is my execution limit set?
The execution limit is set by calculating your number of locations multiplied by 1000, or the number of team members active on your account multiplied by 250. We take whichever is greater. If you feel that your use-case requires an allotment increase beyond these limits, please contact support to discuss your needs and we can determine any additional cost if necessary.