Deleting your Smartplan account is a permanent and irreversible action. All the user profiles and data of the account will be lost. In order to delete the Smartplan account, you need to be the account owner.
If there is any chance that you might need your Smartplan account at a later point again, for example to retrieve data or because you might relaunch your business, pausing your subscription might be the better option. We offer our customers to pause the subscription of their accounts for free and for an indefinite amount of time. During that time, the account is deactivated and not be accessible for you nor your employees.
However, if you are sure about deleting your account, this is how you do it:
First go to "Settings" in the main menu and then to the "Smartplan settings":
In the "General settings" scroll all the way down and click on "Delete my Smartplan account":
A window will open, where you will be prompted to enter your password and the reason why you will be leaving us. When this is done, you can proceed by clicking on the "Yes, I'm sure" button:
Your account is now marked for deletion. You can find the final deletion date in the middle of the screen. Your account will then be deleted after the current payment period has expired. If you are still in the trial period, your account will be deleted after 14 days. This period is intended as a time of consideration before your data is permanently removed from our servers.
However, if you are absolutely sure about deleting your account, you can click on "Go to account":
Clicking on "Go to account" will lead you back to the "General settings" again. If you scroll to the bottom of the page, you will now be able to delete your account right away: