If a Ring Camera or Doorbell shows is Offline, there are some basic troubleshooting steps you can perform.
Troubleshooting an Offline Ring Camera/Doorbell:
To troubleshoot an offline Ring Camera/Doorbell, follow these steps:
Check that the Ring Camera/Doorbell is online in the native Ring Mobile App
If the Ring Camera/Doorbell is offline in the Ring Mobile App, please reach out to Ring’s Support Team for assistance (if a Ring Camera/Doorbell is not working in Ring, it will not work in SmartRent)
If the Ring Camera/Doorbell is online in the Ring Mobile App but offline in SmartRent, move to the next steps
Unlink the Ring account from SmartRent
Log in to the Resident/Alloy SmartHome account at https://control.smartrent.com/login
Click the Home tab at the top of the page
Click the Ring tab
Click Unlink Ring Account in the upper right-hand corner
Click OK in the pop up window to confirm unlink
Re-Link the Ring account to SmartRent
Log in to your Resident/Alloy SmartHome account at https://control.smartrent.com/login
Click the Home tab at the top of the page
Click the Ring tab
Click Connect your Ring account
Input your Ring credentials
Click Authorize
Contact our support team
If the Ring Camera/Doorbell is still offline, please reach out to our support team anytime using the details listed below