SmartVault Refund Policy

SmartVault accounts are set to auto-renew. To avoid being charged, the cancelation must be done prior to the account renewal date. SmartVault does not issue refunds or credits for subscription charges once billed.

SmartVault offers monthly and annual billing options. We always recommend that customers requiring the most flexibility opt for our monthly billing plans. 

Monthly Billing

Changes in billing that occur from adding/removing users, changing your billing term, or from upgrading or downgrading your SmartVault account will be reflected in the following month’s billing. No refunds or credits are issued for any downgrades to plans or reduction in users for any remaining part of the current billing month.

In the event of cancelation, billing stops immediately.You will not be billed for the following month. No refund or credit will be issued for any remaining part of the current billing month.

Annual Billing

Customers are notified 30-days from the renewal date of their billing amount. Changes such as adding/removing users, changing your billing term, or upgrading or downgrading your SmartVault account can be made within 30-days of the renewal date and will be reflected at renewal.

After the renewal date, changes in billing that occur from adding users or from upgrading your SmartVault account will be billed on a pro-rated basis.

No refunds or credits are issued for removing users or downgrading your SmartVault account for any remaining part of the annual billing period.

In the event of cancelation, billing stops at the next annual renewal date provided that the account is canceled prior to that date. No refund or credit will be issued for any remaining part of the annual billing period.

Digital signatures and seasonal licenses

No refunds or credits will be issued for the purchase of DocuSign digital signatures or seasonal licenses.

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