IRS Reject Codes - Name, Birthdate, SSN Mismatch
Rejection codes that refer to a mismatched name, birth date, or Social Security Number (SSN) indicate that information on Form 1040 U.S. Individual Income Tax Return or in the filing steps doesn’t match the IRS e-file database.
IRS records are generated by the Social Security Administration, so all names, birth dates, and SSNs should match those on the individuals' Social Security cards.
Common errors include incorrect birthday or SSN for taxpayer or spouse on Form 1040 or in the filing steps; incorrect birthday or SSN for dependent on Form 1040, EIC Worksheet, Form 8812 Additional Child Tax Credit, Form 2441 Child and Dependent Care Expenses, Form 8863 Education Credits (American Opportunity and Lifetime Learning Credits), or Form 8839 Qualified Adoption Expenses; or misspelled, truncated, abbreviated, or incorrectly hyphenated last name.
To correct an error:
From within your TaxAct return (Online or Desktop), click Federal. On smaller devices, click in the upper left-hand corner, then click Federal.
Click Basic Information in the Federal Quick Q&A Topics menu to expand, then click Name.
Review your entries and any supporting documents listed in the error message.
If you received error code "R0000-500-01," the primary taxpayer's social security number or last name doesn't match IRS records.
If you received error code "R0000-503-02," the spouse's social security number or last name doesn't match IRS records.
If you received error code "IND-525," the primary taxpayer's date of birth doesn't match IRS records.
Click Filing, correct any errors, and resubmit your return.
Once you’ve corrected the error, return to the filing section to transmit your corrected return. Your return will not be resubmitted until you click Submit. It’s your responsibility to check your e-file status.
If you’re unable to determine the error, contact your local Social Security Administration office or the main office at 1-800-772-1213 to verify the information listed in their files.
IRS Reject Codes - Self-Select PIN/AGI Mismatch
If your return was rejected with either of the following IRS codes, you did not provide the information necessary to verify your e-filed return:
IND-031: The primary taxpayer's prior-year AGI or Self-Select PIN doesn't match IRS records.
IND-032: The spouse's prior-year AGI or Self-Select PIN doesn't match IRS records.
The most common error is entering the AGI for the current year instead of the prior year. You can resubmit your return at no charge by repeating the filing steps.
You can only submit the federal or state return that was rejected; if your state requires you to file a linked return, you will need to resubmit both returns after you have made corrections.
IRS Reject Codes - Employer's or Payer's ID Number
See the following instructions if you received one of these IRS rejection codes: "FW2-502," "1099R-502-02," "F2439-502-01," or "FW2G-502."
Understanding reject code "FW2-502:"
If your return is rejected with this code, the Employer Identification Number (EIN) you entered for a Form W-2 Wage and Tax Statement does not match the number in the IRS Masterfile.
An EIN is nine digits in length with the format of XX-XXXXXXX.
An invalid employer identification number usually results when the number you entered in the federal EIN section of your TaxAct® W-2:
was taken from the state section of your physical Form W-2,
doesn't match the federal EIN on your physical Form W-2, or
matches the federal EIN on your physical Form W-2, but is incorrect (i.e. the number provided on your W-2 is wrong).
Once you've corrected this information, click Filing, update your information, and repeat the e-filing steps.
Understanding reject codes "1099R-502-02," "F2439-502-01," and "FW2G-502":
If your e-filed return is rejected with one of these codes, you’ll need to verify a different identification number from within your return:
For code "1099R-502-02"
From within your TaxAct return (Online or Desktop), click Federal. On smaller devices, click in the upper left-hand corner, then click Federal.
Click Retirement Plan Income in the Federal Quick Q&A Topics menu to expand, then click IRA, 401(k), and pension plan distributions (Form 1099-R).
Click + Add Form 1099-R to create a new copy of the form or click Edit to review a form already created.
Click Quick Entry to scroll down to answer all applicable questions or click Step-by-Step Guidance to proceed with the program interview questions.
On the screen titled Retirement Plan Income - Payer's Information, verify that the Payer's Federal ID Number correctly matches the number on your physical Form 1099-R Distributions From Pensions, Annuities Retirement or Profit-Sharing Plans, IRAs, Insurance Contracts, etc.
For code "F2439-502-01":
From within your TaxAct return (Online or Desktop), click Federal. On smaller devices, click in the upper left-hand corner, then click Federal.
Click Investment Income in the Federal Quick Q&A Topics menu to expand, then click Undistributed Long-Term Capital Gains (Form 2439).
Click + Add Form 2439 to create a new copy of the form or click Edit to review a form already created.
Continue with the interview process to enter all of the appropriate information.
On the screen titled Form 2439 - Payer's Name, verify that the RIC or REIT's ID number correctly matches the number on your physical Form 2439 Notice to Shareholder of Undistributed Long-Term Capital Gains.
For code "FW2G-502":
From within your TaxAct return (Online or Desktop), click Federal. On smaller devices, click in the upper left-hand corner, then click Federal.
Click Other Income in the Federal Quick Q&A Topics menu to expand, then click Gambling winnings.
Continue with the interview process to enter all of the appropriate information.
On the screen titled Other Income - Gambling Winnings, click Yes.
On the screen titled Gambling Winnings - W-2G - Payer's Information, verify that the Payer's identification number correctly matches the number on your physical Form W-2G Certain Gambling Winnings.
Once you have corrected the information, click Filing to repeat the e-filing steps.
Make corrections in the software if the numbers don’t match. If the numbers do match, contact your employer or the IRS (1-800-829-1040) to get the correct number