General electronic filing FAQ

Q: How can I become an Authorized IRS e-file Provider?
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A: For information on becoming an Authorized IRS e-file Provider, see the IRS Web site at: https://www.irs.gov/e-file-providers/become-an-authorized-e-file-provider
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​Q: What number should I (or my client) use to contact the IRS with questions?
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A: For a list of numbers for taxpayer assistance, see: www.irs.gov/contact/index.html
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​Q: Where can I find answers to my questions about the IRS e-file Application to Participate?
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A: You can apply to participate in the IRS e-file program at any time during the year. If you have questions about the IRS e-file Application or the application process, see the IRS' E-file FAQ at: https://www.irs.gov/tax-professionals/e-file-provider-services.
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Remember, you must notify the IRS within 30 days of any change to the information you submit on your application. You can update your information online by logging in to IRS e-services at www.irs.gov/taxpros/article/0,,id=109646,00.html, or call the IRS e-Help desk toll-free at (866) 255-0654.
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​Q: What is the difference between an Originator and a Transmitter?
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A: A Transmitter is an e-file provider, such as CCH SFS. An Originator is the return preparer or the individual sending the return to the Transmitter.
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​Q: What is the difference between a Paid Preparer and an ERO?
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A: A Paid Preparer prepares the return. An Electronic Return Originator (ERO) e-files the return. You can be both the Paid Preparer and the ERO for an e-file, but only if you prepared the return and e-filed it. See the IRS instructions for Form 8453 for more information.
For a further definition of an ERO, see the Electronic Return Originator page on IRS.gov at: http://www.irs.gov/uac/Electronic-Return-Originator.
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​Q: Can I have my ERO fees mailed to me as a check?
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A: Your fees must be directly deposited to a bank account rather than mailed to you as a check. To set this up, you need to fill in the correct RTN and account number on your ERO bank application.