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How to Submit Screenshots Instead of .JPGs
How to Submit Screenshots Instead of .JPGs

SmartWiz CRM Upload Validation Error Troubleshooting

Paula Guevara avatar
Written by Paula Guevara
Updated this week

Providing screenshots in a clear and direct format can make troubleshooting faster and easier. This guide will walk you through the steps to take and upload screenshots on various devices. Follow the instructions below for your specific device type:

For Mac

  1. Capture the Screenshot:

    • Press Command (\u2318) + Shift + 4 to capture a selected area. Use the crosshair to select the part of the screen you want to capture.

    • Press Command (\u2318) + Shift + 3 to capture the entire screen.

    • Press Command (\u2318) + Shift + 5 for additional options, such as capturing a specific window.

  2. Save the Screenshot:

    • Screenshots are automatically saved as .png files on your desktop.

    • Rename the file if needed for clarity.

  3. Upload the Screenshot:

    • Attach the .png file directly to the upload form or email.

For Windows

  1. Capture the Screenshot:

    • Press PrtScn (Print Screen) to capture the entire screen. Paste it into a program like Paint by pressing Ctrl + V.

    • Press Alt + PrtScn to capture the active window only.

    • Use Windows Key + Shift + S to open the Snipping Tool for more options.

  2. Save the Screenshot:

    • In Paint, go to File > Save As, and save the screenshot as a .png file.

    • With the Snipping Tool, click File > Save As to save your capture as .png.

  3. Upload the Screenshot:

    • Attach the saved .png file directly to the upload form or email.

For iPhone (iOS)

  1. Capture the Screenshot:

    • For devices with Face ID: Press Side Button + Volume Up.

    • For devices with a Home button: Press Home Button + Power Button.

  2. Save the Screenshot:

    • Screenshots are automatically saved to the Photos app in the "Screenshots" album.

  3. Upload the Screenshot:

    • Open the app or website where you need to upload.

    • Choose the screenshot from your "Screenshots" album and upload it directly.

For Android

  1. Capture the Screenshot:

    • Press Power Button + Volume Down simultaneously for most Android devices.

    • Some devices may use Power Button + Home Button instead.

  2. Save the Screenshot:

    • Screenshots are automatically saved to the "Screenshots" folder in your gallery or photos app.

  3. Upload the Screenshot:

    • Navigate to the upload form or app.

    • Choose the screenshot from your gallery’s "Screenshots" folder and upload it directly.

For Other Devices

Chromebook:

  1. Capture the Screenshot:

    • Press Ctrl + Show Windows (the rectangle with two lines) to capture the full screen.

    • Press Ctrl + Shift + Show Windows to capture a portion of the screen.

  2. Save the Screenshot:

    • Screenshots are saved as .png files in the "Downloads" folder.

  3. Upload the Screenshot:

    • Attach the .png file from the "Downloads" folder to the upload form or email.

Linux:

  1. Capture the Screenshot:

    • Press PrtScn to capture the full screen.

    • Use Shift + PrtScn for a selected area (may vary by distribution).

  2. Save the Screenshot:

    • Screenshots are typically saved in the "Pictures" directory as .png files.

  3. Upload the Screenshot:

    • Attach the .png file directly to the upload form or email.

Important Tips

  • Avoid converting files to .jpg: Screenshots are best kept as .png files for clarity and quality.

  • Ensure visibility: Check that the content in the screenshot is clear and includes the necessary details.

  • Rename for clarity: Name your files descriptively (e.g., "Error_Message_01.png").

For further assistance, please contact support. We’re here to help!

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