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Report Smartwiz Issues with Jam Recordings
Report Smartwiz Issues with Jam Recordings

Experiencing a technical issue in Smartwiz? Use Jam recordings for quick and clear reporting directly through our support channels! Here's how:

Angelo Noel avatar
Written by Angelo Noel
Updated over 2 weeks ago

  1. Start Recording: Click the "Record Screen" button in Chat Support or Email.

  2. Open Jam: A new tab opens. Click the green "Start Recording" button.

  3. Share Smartwiz Window: Select your Smartwiz Chrome window and click "Share."

  4. Show the Issue: A timer appears. Demonstrate the problem in Smartwiz.

  5. Stop Recording: Return to the Jam tab and click "Stop Recording."

  6. Upload: Jam processes and uploads the recording to support. Just clock Submit Recording to finish up on it's upload.

  7. Confirmation: You'll see confirmation in the Jam tab and chatbox.

Our team will review the recording ASAP and work towards a solution. Thanks for helping us improve Smartwiz!

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