Are you a TaxWise user eager to dive into the 2024 tax season, only to be met with the frustrating error message: "You cannot login until your administrator agrees to the site license"? Don't panic! This is a common issue, and fortunately, there's a straightforward solution to get you up and running quickly.
This error typically arises when the site license agreement hasn't been accepted yet for the TaxWise 2024 software. Until the agreement is accepted by an administrator, other users will be locked out.
The Solution: Logging in as Administrator to Accept the License Agreement
Here's a step-by-step guide to resolve the issue and accept the site license agreement:
Navigate to the TaxWise 2024 Login Page: Open your web browser and go to the designated TaxWise 2024 login page: https://twoline-24.taxwise.com
Enter Your Client ID: In the Client ID field, accurately enter your assigned Client ID. This is a crucial step, so double-check for any typos.
Use "admin" as the Username: In the username field, type "admin". This is the default administrator username for TaxWise.
Enter Your Registration Code or Established Password: Input your registration code (typically provided during your TaxWise purchase or setup) or the password you previously established for the administrator account.
Complete the reCAPTCHA Verification: To ensure security, complete the reCAPTCHA verification process. This usually involves selecting images or typing in a displayed text.
Click Login: After completing the previous steps, click the "Login" button.
Accept the License Agreement: Upon successful login as the administrator, you should be prompted to review and accept the TaxWise license agreement. Carefully read through the terms and conditions. If you agree, click the "Accept" button or the equivalent option to indicate your acceptance.
Important Notes:
Case Sensitivity: Pay close attention to capitalization when entering your Client ID, username ("admin"), registration code, and password.
Correct Website: Ensure you're accessing the correct TaxWise 2024 login page: https://twoline-24.taxwise.com. Using an incorrect or outdated URL can lead to login failures.
Password Issues: If you've forgotten your administrator password and the registration code doesn't work, you may need to contact TaxWise support for assistance with resetting your password or recovering your registration information.
Important: The steps outlined above are specifically for resolving the "You cannot login until your administrator agrees to the site license" error. If you are encountering a different error message while logging into TaxWise 2024, the steps provided in this article may not be applicable.
Seeing a Different Error Message?
If you're experiencing login issues with TaxWise 2024 but are seeing a different error message, please don't hesitate to reach out to our support team. We're happy to help you troubleshoot the problem and get you back to work!
Once the License is Accepted
After you (as the administrator) have successfully logged in and accepted the license agreement, all other authorized users in your firm or organization should be able to log in with their individual usernames and passwords without encountering the "You cannot login until your administrator agrees to the site license" error.
By following these simple steps, you can quickly resolve the TaxWise 2024 login error specifically related to the site license and get back to what matters most: serving your clients during this busy tax season! For any other login errors, contact support for assistance.