How do I install my eSIM? 📲
Once you’ve received your QR code and activation details by email, along with your confirmation code from your SMARTY dashboard, you’re ready to go.
Before you begin, make sure you have:
A stable Wi-Fi connection
Your eSIM email containing the QR code and activation code. If you don’t see it in your inbox, please check your junk or spam folder.
Your confirmation code (available in your SMARTY dashboard)
Then, follow the steps below for whichever device you're using.
iPhone
iPhone
You’ve got three ways to install your eSIM on an iPhone.
Scan the QR Code
Turn on Wi-Fi
Go to Settings
Tap Mobile Service
Scroll down and tap Add eSIM
Select Use QR Code
Scan the QR code from your email
Enter the confirmation code from your dashboard when prompted
Manual Activation
Turn on Wi-Fi
Go to Settings
Tap Mobile Service
Tap Add eSIM
Select Use QR Code
At the bottom of the screen, tap Enter details manually
When asked for the SM-DP+ Address, enter:
thales3.prod.ondemandconnectivity.comEnter the activation code from your email
Enter the confirmation code from your dashboard and tap Next
Install Directly from Email
Open the email we sent you
Tap Install eSIM on your iPhone
Or press and hold the QR code until a menu appears
Then tap Install eSIM
✅ Important: No matter which method you use, you’ll always need your 4-digit confirmation code from your SMARTY dashboard to complete the setup.
⚠️ This PIN is required to activate your eSIM - and it’s not the same as any code found in your email.
Need a little more help?
• Apple (iPhone) – Apple eSIM Support
Android
Android
Turn on Wi-Fi
Go to Settings
Tap Connections
Select SIM Card Manager
Tap Add Mobile Plan
Choose Scan Carrier QR Code
Scan the QR code from your email
Enter the confirmation code from your dashboard
✅ Important: To complete your eSIM setup, you’ll need your 4-digit confirmation code from your SMARTY dashboard.
⚠️ This PIN is required to activate your eSIM and it’s not the same as any code included in your email.
Need a little more help?
• Samsung – Samsung Galaxy eSIM Setup Guide
Google Pixel
Google Pixel
Turn on Wi-Fi
Go to Settings
Tap Network & Internet
Select SIMS
Tap Add SIM
Scan the QR code from your email
Enter the confirmation code from your dashboard
✅ Important: To complete your eSIM setup, you’ll need your 4-digit confirmation code from your SMARTY dashboard.
⚠️ This PIN is required to activate your eSIM and it’s not the same as any code included in your email.
Need a little more help?
• Google Pixel – Google Pixel eSIM Help
Device Compatibility 🔍
The quickest and most reliable way to check if your device supports eSIM is to dial *#06# on your phone.
If you see an EID number, your device is eSIM compatible.
Other ways to check:
For iOS:
Go to Settings > Mobile Data > Add eSIM
For Android:
Go to Settings > Network & Internet > SIMs or Mobile Network
If you’re still unsure whether your device supports eSIM, we recommend checking with your device manufacturer before requesting a swap to eSIM.
SIM Set Up📱📶
Now that your eSIM is installed and activated, you're almost ready to enjoy the SMARTY experience. 🎉
Just follow this quick checklist to make sure everything is set up correctly:
Final eSIM Setup Checklist
✅ Mobile data set to SMARTY
✅ Calls and texts set to SMARTY
✅ Default voice line set
✅ Primary SIM selected
✅ Wi-Fi off to test data
✅ Device restarted
Once you’ve ticked these off, you’re all set to start using SMARTY! 📱💚
Dual SIM Setup 📱📱
SMARTY now supports eSIM, which means double the SIM, double the fun 📱
Pop your SMARTY SIM in for personal use and keep another one for work - all on the same phone. No more carrying two phones. One device, two numbers, zero hassle.
Here are some of the most popular device manufacturers’ support articles on how to manage dual SIM on your device:
eSIM Troubleshooting 🛠️📱
✅ Make sure you're using the most recent QR code or activation code
✅ Enter the 4-digit confirmation code from your SMARTY dashboard (not the one in your email)
Also check:
📶 You’re connected to a strong and stable Wi-Fi network
📱 Your phone is compatible with eSIM – not all models are
Try These Quick Fixes:
🔄 Restart your phone
✈️ Switch Airplane mode on and off
⬆️ Look for any software updates
Still not working? You can request a replacement eSIM from your dashboard.