You can track your orders in your account settings. To access this, click on your gamertag in the bottom-left corner and select Your Orders.
You will see the following information for each order you have placed:
- Fulfilled by - tells you who is producing and shipping your order to you. Sometimes it will be smash.gg, sometimes it will be the tournament organizers or a third party.
- The support contact for the party fulfilling your order is listed here as well. Use this contact to change, refund, or check on your order.
- Your order status is on the right (shipped, not shipped, partially shipped).
- Most rewards are made to order and are fulfilled when the shop closes. This policy differs by tournament and is indicated on the checkout page.