You can access specific bookings by searching the name/email of an attendee or their booking reference.
The attendee list displays all bookings, showing one ticket per line, regardless of the product type (tickets, memberships, retail, etc.) and status (pending, cancelled, completed, etc.).
In contrast, lists such as membership orders or retail orders only show orders related to their specific category.
When searching for an order using a booking reference, make sure to search in the relevant section first.
If the order isn’t found, refer to the attendee list, which includes all purchase types.
1. Details of the information provided
You can change the columns and the information shown at any time: Manage filters in lists.
Customer full name, customer email, customer language, customer booking fields, zip code, etc.
Ticket code and booking reference
Activity name, ticket name, price name
Booking state, payment state, scanning state, refund state
Start/End date and time
Seat (if a seating chart is included in the ticket)
Ticket value, cancellation value, discount value
etc.
2. Actions possible from the attendee list
Add attendee (on the right-hand side of the page), if you want to manually add a participant to the list.
This redirects you to the Create a sale page.
Under Actions on the right-hand side, you can:
Export table: Download the complete table as an Excel file
Export selected bookings: Download only the bookings you have selected as an Excel file
Update records
Email selected attendees: You may send a message to all or a selected group of 1000 (max) participants at once
Cancel and refund: Cancellation with the possibility of refunding tickets
Cancel and refund as a voucher: Cancel or refund a ticket in the form of a voucher that can be redeemed.
Resend booking: Resend a booking confirmation to a customer who has not received it.
Import attendees: You can import a list of attendees from an Excel file so that they appear in your attendee lists.