Frequently Asked Questions

Frequently Asked Questions about the Smoke Drop app

8 articles in this collection
Written by Carly

General

Where can I view the products Smoke Drop offers?

Find out where you can view the Smoke Drop catalog

Written by Carly
Updated over a week ago

Is Smoke Drop available worldwide?

Find out who can access Smoke Drop

Written by Carly
Updated over a week ago

What currency are products listed in?

Find out what currency is used for pricing in Smoke Drop.

Written by Carly
Updated over a week ago

Order Processing

Why don't I see my order in the app?

Learn why an order might not be appearing in the app

Written by Carly
Updated over a week ago

Why can't customers order Smoke Drop products from my Shopify store?

Learn how to troubleshoot checkout error in your Shopify store.

Written by Carly
Updated over a week ago

When will my order ship?

Find out when your Smoke Drop orders will ship

Written by Carly
Updated over a week ago

How do I place a sample/manual order?

Find out how to place a sample or manual order with Smoke Drop

Written by Carly
Updated over a week ago

What are your refund and return policies?

Find out Smoke Drop's policies for returns and refunds

Written by Carly
Updated over a week ago