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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions about the Smoke Drop app

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8 articles in this collection
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General

Where can I view the products Smoke Drop offers?

Find out where you can view the Smoke Drop catalog
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Written by Carly
Updated over a week ago

Is Smoke Drop available worldwide?

Find out who can access Smoke Drop
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Written by Carly
Updated over a week ago

What currency are products listed in?

Find out what currency is used for pricing in Smoke Drop.
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Written by Carly
Updated over a week ago
Order Processing

Why don't I see my order in the app?

Learn why an order might not be appearing in the app
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Written by Carly
Updated over a week ago

Why can't customers order Smoke Drop products from my Shopify store?

Learn how to troubleshoot checkout error in your Shopify store.
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Written by Carly
Updated over a week ago

When will my order ship?

Find out when your Smoke Drop orders will ship
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Written by Carly
Updated over a week ago

How do I place a sample/manual order?

Find out how to place a sample or manual order with Smoke Drop
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Written by Carly
Updated over a week ago

What are your refund and return policies?

Find out Smoke Drop's policies for returns and refunds
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Written by Carly
Updated over a week ago
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