Smoke Drop for Retailers | Smoke Drop Help Center

Getting Started

How to add a subscription

Instructions for adding a dropship subscription to your Smoke Drop account

Written by Carly
Updated over a week ago

Product pricing explained

A guide on what the different prices displayed in the app mean

Written by Carly
Updated over a week ago

How to add a payment method

Instructions for adding a new payment method to your Smoke Drop account.

Written by Carly
Updated over a week ago

How to connect a BigCommerce account to Smoke Drop

Instructions for connecting a BigCommerce account to Smoke Drop.

Written by Carly
Updated over a week ago

How to connect a WooCommerce store to Smoke Drop

Instructions for connecting a WooCommerce store to a Smoke Drop account

Written by Carly
Updated over a week ago

How to connect a Shopify store to Smoke Drop

Instructions for connecting a Shopify store to a Smoke Drop account.

Written by Carly
Updated over a week ago

Managing Products

Product restrictions explained

Understand how product restrictions can affect dropship and wholesale orders

Written by Carly
Updated over a week ago

Product tags explained

Explaining how product tags function in Smoke Drop

Written by Carly
Updated over a week ago

How to search on the Products page

Instructions for filtering results on your Products page

Written by Carly
Updated over a week ago

How to remove products

A guide on how to remove products from Shopify, BigCommerce, or WooCommerce using Smoke Drop

Written by Carly
Updated over a week ago

How to update multiple products

A short guide on bulk updating products in Smoke Drop

Written by Carly
Updated over a week ago

How to import products

A guide on importing products form the app to your Shopify, WooCommerce, or BigCommerce store.

Written by Carly
Updated over a week ago

How to edit products

A guide on how to edit dropship products in Smoke Drop

Written by Carly
Updated over a week ago

How to view product details

A guide on how to view details about a product from the Search page.

Written by Carly
Updated over a week ago

How to search for products

Instructions for finding products in the Smoke Drop catalog

Written by Carly
Updated over a week ago

Managing Orders

How to pay for an order

Instructions on how to pay for a dropship order in Smoke Drop

Written by Carly
Updated over a week ago

How to update an order

How to update the quantity or shipping address for an order in the app

Written by Carly
Updated over a week ago

Order pricing

A guide detailing what the different prices displayed on the Order Details page mean

Written by Carly
Updated over a week ago

How to view order details

Instructions on how to access the Order Details page in the app

Written by Carly
Updated over a week ago

Order statuses

Explaining the different order statuses displayed in the app

Written by Carly
Updated over a week ago

How dropship orders are processed

Explaining how dropship orders work in the Smoke Drop app

Written by Carly
Updated over a week ago

How to change Auto Billing setting

Instructions for toggling Auto Billing ON or OFF for your Smoke Drop account.

Written by Carly
Updated over a week ago

How to add order credits

Instructions for adding order credits to your Smoke Drop account

Written by Carly
Updated over a week ago

Subscriptions

How to cancel your subscription

Instructions for cancelling your Smoke Drop subscription

Written by Carly
Updated over a week ago

How to change your subscription

Instructions for switching to a different Smoke Drop subscription

Written by Carly
Updated over a week ago

Account Management

How to change your password

Instructions for changing your Smoke Drop account password.

Written by Carly
Updated over a week ago

FAQs

Why isn't my card being accepted?

Understand common reasons your card is not supported on Smoke Drop

Written by Carly
Updated over a week ago

Can I be refunded to a different credit or debit card?

Refund policy regarding refunds to a different card

Written by Carly
Updated over a week ago