Use these steps, when migrating a metal from another POS to SMRT, or to issue a full reset for any other reason such as metal database corruption. No matter what's wrong with the metal database, these steps should always put it back in a good state.
Stop scanning.
Quit MAP completely (do not turn off autobagger nor conveyor)
In SMRT, log out of the SMRT metal program in the top right corner. Password is "metalpro".
Empty the conveyor.
Go to C:\METALPRO\DATA\MAP , make a copy of MAP with today’s timestamp
Go into the original MAP folder, move all files to trash except those listed below. Keep all folders
LFD.DBF (if you have the autobagger)
MAG.DBF
PCS.DBF
SYS.DBF
Go to Admin -> Assembly in SMRT. Find the right metal conveyor, and push reset database.
After about a minute, you should get a message that the database has been reset with x pieces.
Close that dialog and press "Run Metalprogetti Agent" to start the SMRT metal program again.
Start MAP again, make sure it synchronizes. Make sure there's nothing hanging on the metal.
Watch the SMRT metal terminal. You should be seeing a bunch of item barcode updates, after a couple of minutes those should calm down and you should be ready to scan.