Holiday Staffing and Service Hours
At our company, we value both our customers and our team members. As the holiday season approaches, we want to make sure that everyone is able to enjoy this special time of year. Our team's working hours will be adjusted on public holidays and will not be available on these days to respond to any inquiries or requests.
This means that any communication directed to the SMS team may experience delays in response times until they resume work on the following business day.
It is important to be aware of the SMS team's schedule during these public holidays in order to avoid any potential disruptions or inconveniences in receiving timely assistance or support. We understand that your needs may be urgent, so we recommend planning accordingly and reaching out to us before or after these holidays if possible.
Here is a table of the upcoming bank holidays in the UK and when the SMS team will be unavailable:
Public holiday dates
Public holiday | 2024 | 2025 | 2026 |
New Year's Day | Monday 1 January | Wednesday 1 January | Thursday 1 January |
Good Friday | Friday 29 March | Friday 18 April | Friday 3 April |
Easter Monday | Monday 1 April | Monday 21 April | Monday 6 April |
Early May bank holiday | Monday 6 May | Monday 5 May | Monday 4 May |
Spring bank holiday | Monday 27 May | Monday 26 May | Monday 25 May |
Summer bank holiday | Monday 26 August | Monday 25 August | Monday 31 August |
Christmas Day | Wednesday 25 December | Thursday 25 December | Friday 25 December |
Boxing Day | Thursday 26 December | Friday 26 December | Monday 28 December |
We apologize for any inconvenience this may cause and appreciate your understanding. If you have any urgent matters during these times, please reach out to us as soon as possible and we will do our best to assist you as soon as we return to work.
As a reminder, our normal business hours are as follows:
8:00 AM - 17:00 PM (London time).
9:00 AM - 18:00 PM (London Summer time).
In the autumn (fall), the clocks go back as British Summer Time ends, and the UK switches back to Greenwich Mean Time (GMT). Our working hours during British Summer Time are from 9 am to 6 pm, while during GMT, they are from 8 am to 5 pm.
Thank you for your cooperation and we hope you have a great holiday season!