We aim to provide a seamless gifting experience—even after your order is placed. Sometimes, updates during the order lifecycle can lead to adjustments in your final invoice. Whether you added recipients, requested custom add-ons, or had unused credits.
This article answers several common questions about post-order charges and refunds after a payment link expires.
Q: Why was my card charged after the payment link expired?
When a payment link expires, our system automatically recalculates your order to account for any changes made while it was live. These adjustments might include:
Added recipients
Custom add-ons
International fees
Taxes or sending fees
Once recalculated, any outstanding balance is charged to your original payment method to settle the final invoice.
Q: What happens to unredeemed treats or credits from my order?
If some recipients didn’t redeem their treats or you have leftover credits, don’t worry—our system automatically processes a refund based on your selected refund method.
For more details about refund methods read more in this article below:
Q: Will I be notified before the charge or refund is applied?
Currently, we do not send automated alerts before charges or refunds are applied. However:
A final invoice is always sent to the gift sender
This invoice includes any recalculated charges or applied refunds
Q: What changes could affect the recalculation?
The recalculation process accounts for various adjustments, including:
➕ Added Recipients
If you added more recipients who redeemed the gift during the live order period, those costs are included in the final invoice.
🌍 International Fulfillment Fees
If you included international recipients but didn’t cover their shipping fees initially, these will be recalculated and added.
🧢 Add-Ons
Requested extras like swag, notes, or branded packaging that weren’t paid upfront will also be included in the final charge.
💵 Taxes and Sending Fees
All applicable taxes and sending fees will be recalculated based on the final order total.
Q: What should I do if I have concerns about the charge, refund, or invoice?
A: If you have any questions or concerns, please contact our customer service team immediately. We’ll be happy to provide a detailed breakdown of the charges, refunds, or invoice details and assist with any further inquiries.
Send a request using our ✨Contact Us form or use the chatbots available on our website.
Q: How Can I Avoid Unexpected Charges or Refunds?
A: To avoid unexpected charges or refunds, we recommend to:
Complete your payment promptly while the link is still active
Reach out to support if changes are made while your order is live
⚠️Note: Refunds are only processed after the payment link expires
We hope this information clarifies the process and ensures a smoother experience for you.
Any question(s)? We're here to help!
Ask us anything via CHAT / FILL OUT OUR CONTACT US FORM:
or
Request a demo with our account specialist here.