Hey, we apologize for the confusion! What's most likely the reason behind this is you having cancelled your subscription in the middle of a prepaid plan or after a renewal. This means you still have 1 or more SnackSack shipments left on your plan, for which we're obligated to deliver to you.

Please note: Cancelling a subscription does NOT mean the remaining months/deliveries are stopped or automatically refunded. By cancelling your subscription, you're effectively stopping ALL future renewals or charges.

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