Technical Assistance

Running into an issue that is a little more technical? These articles will assist you through some of the technology hurdles.

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21 articles in this collection
Written by Alex Willis and Ariel Veltre

Why are the Lead Magnets Landing Pages instead of PDFs?

Our newer Lead Generation Campaigns are now live Landing Pages!
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Written by Ariel Veltre
Updated over a week ago

Can I add a document to my emails?

You can't add attachments, but we know of some ways to still include documents in your campaigns!
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Written by Ariel Veltre
Updated over a week ago

How do I add another email to receive form submission notifications?

Here’s how to have more than one email receive your form submission notifications
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Written by Ariel Veltre
Updated over a week ago

Why do I see a different sender when a campaign email reaches my inbox?

My sender name just doesn't look right.
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Written by Ariel Veltre
Updated over a week ago

My Facebook business page keeps disconnecting

You need to make sure you are in the correct role
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Written by Ariel Veltre
Updated over a week ago

How do I create a formatted email signature?

This is how you can spice up your email signature
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Written by Ariel Veltre
Updated over a week ago

Membership Types & Cancellation Information

Looking for information on memberships?
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Written by Alex Willis
Updated over a week ago

Business Information Setup FAQ

Here are some useful tips for entering in your company's information.
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Written by Ariel Veltre
Updated over a week ago

What is DNS and why is it important?

Help for Getting Your Domain Connected to Snappy Kraken
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Written by Ariel Veltre
Updated over a week ago

What's an AUP Violation?

We'll explain why or how this happened, how we can get your account back into good standing, and how to prevent this from happening again.
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Written by Ariel Veltre
Updated over a week ago

What are the best practices for adding contacts?

Here are three things to check before you start emailing contacts.
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Written by Ariel Veltre
Updated over a week ago

Why can't I log in?

If you're having problems, don't worry, we can help!
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Written by Ariel Veltre
Updated over a week ago

How do I reset my password?

In the event that you forget your password, don't worry. We have you covered!
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Written by Ariel Veltre
Updated over a week ago

What should I know about uploading my logo?

These are our logo best practices.
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Written by Ariel Veltre
Updated over a week ago

Why doesn't the system recognize my CSV document and upload my contacts?

What to do if your CSV file won't upload.
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Written by Ariel Veltre
Updated over a week ago

Why is 2-factor authorization important?

There's an additional layer of security to how you log into your account.
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Written by Ariel Veltre
Updated over a week ago

How do I setup DNS?

If you're struggling getting your domains set up, here are some tips to help.
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Written by Ariel Veltre
Updated over a week ago

How does billing work?

When should I expect to see a charge?
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Written by Ariel Veltre
Updated over a week ago

How do I add a new Payment Method?

Let's take a look at how to update your credit card information.
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Written by Ariel Veltre
Updated over a week ago

How can I update my personal details after the wizard is completed?

Here's how to change your account details after setup.
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Written by Ariel Veltre
Updated over a week ago

Why is Chrome giving me issues with the platform?

Chrome is our recommended choice, but if it's giving you trouble please try the following tips.
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Written by Ariel Veltre
Updated over a week ago