The Snappy Store uses a pay-as-you-go billing system. This means you are only charged after your recipients claim their gifts. When an invoice is created, we will automatically charge your credit card you have on file.
We offer two payment methods for your store: Credit Card and Prepay.
Credit Card
This is our standard billing method and is designed for ease and flexibility.
How it Works: You'll need to have a valid credit card on file. Our system will automatically charge this card based on your store's activity.
Charging Threshold: By default, we'll charge your card after your recipients have claimed a total of $500 worth of gifts.
Monthly Invoices: Even if your spending hasn't reached the $500 threshold, you'll still receive an invoice on the first business day of each month, outlining all the gifts claimed during the previous month. The invoices can be found under the Customer Portal of the Payment tab.
Here are a couple of examples to illustrate this
Example 1 (Reaching the threshold): Your recipients claim a total of $550 worth of gifts throughout the month. Once the $500 threshold is reached, your payment method will be charged $500. Later in the same month, the remaining $50 of claimed gifts will contribute to the next billing cycle or trigger another charge if the total claimed exceeds $500 again.
Example 2 (Not reaching the threshold): By the end of the month, your recipients have only claimed $350 worth of gifts. On the last business day of the month, your payment method will be charged $350.
Using Prepayments: If you have any prepaid credits, you can also apply them to your Pay-As-You-Go balance.
Note: Ensure your credit card details are up-to-date. If your card expires or a charge fails, your store may become inactive until the payment information is updated.
Prepay
This option is available for customers who prefer a different payment method or have specific billing needs.
When to Use Prepay: You'll need to use the Prepay option if:
You cannot use a credit card that is automatically charged.
You prefer to pay via ACH (bank transfer).
You need to pay via ACH using a Purchase Order (PO).
Requesting a Prepay Invoice: To set up Prepay, please email our billing team at billing@snappy.com and request a prepay invoice.
Invoice Process: Our team will manually create an invoice in our billing system (Stripe) and send it to you.
Including a PO Number: If you require your Purchase Order (PO) number to be referenced on the prepay invoice, please name your store to include the PO number when you set it up.
Prepaying via Bank Transfer: If you prefer to send funds directly via bank transfer, please email billing@snappy.com with your transfer request for instructions.
Replenishing Funds: When your prepaid balance is running low, you'll need to request a new prepay invoice or arrange for an additional bank transfer by emailing billing@snappy.com.
Note: You will still need to have a credit card added under the Payment tab.