If you sent money to your SnappyPay funding account and your wallet has not been credited, we can investigate it for you.
Before contacting us, please check
You used the correct account number shown in your SnappyPay account.
The account name showed Snappy Solutions in your bank app before you sent the money.
If you are not verified, you used a one-time account number that had not expired.
Please note: Money must be sent from a bank account in your own name. Payments from someone else's account are not allowed.
Send us these details
A payment receipt generated from your bank app, showing your name and the account details the money was sent to.
The session ID of the transfer, which is on your bank receipt.
Your registered email address.
Your SnappyPay username.
We will check the payment with our partner and update you. Please do not send the money again while we are checking the first payment.
How to contact us
Live chat: 7am to 9pm daily
WhatsApp: +234 813 071 3103
Email: help@snappypay.ng (any time)
Never share your PIN, OTP or password. SnappyPay staff will never ask for them.