What happens when a payment fails
If a scheduled payment fails, we try it again. If it still does not go through, the schedule is cancelled, and no further payments are made from it.
Common reasons
Your wallet did not have enough money on the due date.
The phone number, meter number or smartcard number is no longer valid.
The service provider was temporarily unavailable.
How to avoid it
Fund your wallet before the due date.
Check that the details on your schedule are still correct.
Payments on the 29th, 30th or 31st
Monthly schedules set for these dates still go through in shorter months.
What to do next
Fund your wallet if needed, then create a new schedule in Scheduled Payments. If you were charged but did not receive the service, open the transaction in your history and tap Report Issue, or chat with us in the app from 7am to 9pm daily.