A break in play or self-exclusion is a responsible gaming feature that allows you to take time away from SpinQuest to maintain a balanced gaming experience.
Break in Play: A temporary pause in your account activity. Available timeframes include 24 hours, 48 hours, 7 days, 30 days, 60 days, or 90 days.
Self-Exclusion: A longer-term restriction on your account. Options include 6 months, 1 year, 2 years, 5 years, or indefinite exclusion.
Before activating a break in play or self-exclusion, make sure to redeem your balance, as once these options are active, SpinQuest will not reinstate your account or make exceptions to reverse these actions. While any pending redemptions may still be processed, you will not be able to log into to view any transactions. Redeemable balances depend on the amount available at the time of closure. If no funds remain, there is nothing to redeem.
Attempting to bypass self-exclusion by creating new accounts or using someone else’s account violates SpinQuest’s Terms of Service and may result in permanent bans. Additionally, if you self-exclude and have multiple accounts, SpinQuest will close all additional accounts to honor the self-exclusion policy.
You can activate either option through your account settings or by reaching out to our support team. Accounts closed due to responsible gaming concerns or policy violations are permanently banned and cannot be reopened. For accounts that are not permanently banned, reopening is possible under certain conditions, including a 72-hour cooling-off period and submitting a request to Customer Support.