SpinQuest maintains a strict policy regarding refunds for purchases made on its platform. Below is a comprehensive overview of the refund policy, including scenarios involving unauthorized access or account compromise.
Overview of Refund Policy
All purchases made on SpinQuest are final and non-refundable once submitted. This policy is outlined in SpinQuest’s Terms & Conditions, specifically Sections 6.9 and 7. Refunds or reimbursements for in-game currency, such as Gold Coins or SweepsCoins, are not provided under any circumstances, including unauthorized access to your account.
Scenarios Where Refunds Are Not Applicable
Unauthorized Access by Third Parties or Minors - Refunds are not issued for purchases or in-game currency used by someone who accessed your account, even if the access was unauthorized or performed by a minor. - The account holder is responsible for maintaining the security of their login credentials and for all activity conducted on their account.
Compromised Accounts - Purchases, redemptions, or gameplay made on accounts accessed due to stolen devices or compromised credentials are not eligible for refunds.
Fraudulent or Disputed Charges - If an internal investigation determines that purchases were consistent with normal account activity (e.g., matching gameplay logs, device, and IP information), refunds will not be approved.
Blocked or Cancelled Payment Methods - Refunds can only be processed to the original payment method. If the original card is blocked or cancelled, users must contact their bank or payment provider to recover funds.
Steps to Secure Your Account
To prevent unauthorized access and protect your account:
Use a unique, complex password and change it immediately if you notice unusual activity.
Avoid sharing login details or using shared/public devices.
Run a security or malware scan on your device to check for keyloggers or malicious software.
Enable available security features, such as device verification.
Frequently Asked Questions
Can I get a refund if my child made purchases on my account?
No. Purchases made by minors or third parties using your account are not refundable.
What happens if my account was accessed due to a stolen device?
Refunds are not provided for purchases made on accounts accessed via stolen devices. Follow the steps outlined above to secure your account.
Can I reverse a recent unauthorized purchase?
No. All purchases are final and non-refundable. By adhering to these policies and taking proactive steps to secure your account, you can minimize the risk of unauthorized access and ensure a safe gaming experience on SpinQuest.