You can import Messenger bot subscribers from other Messenger bot platforms directly into MSGHero (if they provide you with an export option).
For example, if you are using ManyChat or ChatFuel and decide to switch over to MSGHero, they both offer a subscriber export option and you can then import that file directly into MSGHero and engage with your subscribers from our platform.
How to Import Messenger Subscribers
Step 1 - Log into MSGHero and go to "Integrations" (hover-over your profile picture in the top right of your MSGHero account and click on "Integrations".
Step 2 - Scroll down and locate your Facebook page for which you want to import subscribers (remember, your Facebook page you are importing subscribers to MUST MATCH the same Facebook page you exported them from using your other platform).
Step 3 - Click on "Import PSID" next to your Facebook page.
Step 4 - Click "Yes" when the pop-up appears.
Step 5 - Upload your .csv file you downloaded from your other Messenger bot platform (only .csv files are accepted).
Step 6 - Click on "Continue" after uploading your file.
That's it! Your Messenger subscribers from your other Messenger bot platform are now available inside of MSGHero 🎉
Have any questions about the Messenger Subscriber (PSID) import feature or need help with anything? Feel free to reach out to our friendly support by clicking the orange chat widget in the bottom right corner :)