In order to undo a dismissal for a client we have to delete their dismissal record and re-enroll them. By default, only Site Administrators are able to edit and delete Program History Records. This setting can be adjusted in Manage My Site. ย
The first part of the process is to delete the inaccurate Program History: ย
In the Site Navigation bar, select Participants.
Select View/Edit Participant.
Check off Include Dismissed Participants in Results.
Search for and select the participant's name.
Click the Program History button at the top of the page - NOTE THE PROGRAM START DATE.
Delete the Program History that includes the accidental dismissal.
Once you have deleted the program dismissal you will need to re-enroll the participant.
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