With the new 2016.9 Release, users are now able to save their progress when recording a TouchPoint to avoid losing their data due to time out errors.
When saving a TouchPoint using "Save Progress," the TouchPoint will be marked as (Draft) under status when reviewing the participant's TouchPoints to indicate it hasn't been completed.
Open the Navigation Bar
Click on Site Administration
Select Manage TouchPoints
Find the TouchPoint where "Save Progress" should be enabled.
Select Edit next to the TouchPoint
Click Edit TouchPoint Settings
Check the box: "Save As Draft: Allow a user to save as Draft when recording the TouchPoint."
8. Click Save
For more information on the 2016.9 Release, please click here.
If you need more information or additional assistance please contact customer support.