Introduction
Purpose: This guide provides step-by-step instructions on how to manually complete or extend a challenge for an individual ambassador who faces blockers or requires assistance.
Context: Occasionally, ambassadors encounter challenges that prevent them from completing tasks on time. By manually completing or extending a challenge, you can ensure their progress is accurately reflected while keeping them engaged in your program.
Completing a Challenge Manually
Access the Ambassador's Profile
Navigate to Ambassador Management → Ambassador List in the Portal.
User the Filter to search for the ambassador by name or email.
Open the selected ambassador's profile.
View Challenges
Within the ambassador's profile, click on View Challenges to access their challenge history.
Complete the Challenge
Locate the challenge you want to complete from the list.
Click Complete Challenge next to the challenge name.
If required, upload media or provide a link for submission (depending on the challenge type).
Click Submit to save the changes.
Extending a Challenge Deadline
Locate the Challenge to Extend
Follow the steps from the "Completing a Challenge Manually" section to access the ambassador's profile.
Identify the challenge you want to extend and click Extend Challenge.
Set New Expiration Date
In the pop-up window, set the desired new expiration date for the challenge.
Confirm the update to apply the extension for the ambassador only.
Best Practices/Tips
Use the Extend Challenge feature sparingly to maintain consistency across ambassador deadlines.
Ensure ambassadors are assigned to the correct segment to access relevant challenges.
Regularly review challenge deadlines to avoid unnecessary manual adjustments.
Troubleshooting: Why a Challenge Might Not Appear
If a challenge is missing for a specific ambassador, consider the following scenarios:
The ambassador was not assigned the challenge
Cause: The ambassador was not part of the program during the challenge's active period.
Solution: Verify when the ambassador joined the program. Manually assign the challenge if necessary.
The ambassador is not in the targeted segment
Cause: The ambassador does not belong to the segment targeted for the challenge.
Solution: Check the ambassador's profile to ensure they are in the correct segment.
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