Introduction
Purpose: This article explains how to locate and manage SMS message templates within SocialLadder to ensure effective communication with ambassadors.
Context: The Message Text section stores all SMS templates used in campaigns, complete with descriptions and text content, offering a centralized area for customization.
Accessing and Understanding SMS Templates
Locate Message Templates:
Navigate to Settings → Account Settings → Message Text to access all SMS templates.
Template Components:
Message Name: Identifies the SMS template.
Description: Explains the purpose of the message and its intended use.
Value: Displays the SMS message content sent to ambassadors.
Managing SMS Templates
View and Edit Templates:
Click in the pencil icon under the Actions column to edit a template.
Modify the Value field to update the SMS body text.
Best Practices/Tips
Keep SMS templates concise and clear to to fit within SMS character limits.
Regularly review and update templates to align with your program's goals and campaigns.
Ensure all templates are personalized and consistent with your brand tone.