Introduction
Purpose: This article provides guidance on how to create and manage response templates for reviewing ambassador challenge submissions, ensuring a consistent and efficient feedback process.
Context: Response templates allow reviewers to save time and maintain uniformity by predefining messages for approving, rejecting, or partially approving ambassador submissions.
Accessing and Creating Response Templates
Navigate to Response Templates:
Go to Settings → Account Settings → Advanced → Response Templates.
Creating a New Template:
Click Create Template and complete the following fields:
Name: Assign a clear internal title for the template.
Description: Write the feedback message ambassadors will see, such as the reasons for approval or rejection.
Action: Select the appropriate action for the template
Approve
Reject
Partially Approve
Save the Template:
Once all fields are filled, click Save to finalize the template for future use.
Using Response Templates
When reviewing ambassador submissions:
Select the appropriate response template in the challenge review interface.
The predefined message will populate, allowing you to provide feedback instantly.
Best Practices/Tips
Use clear, concise language in the Description field to ensure ambassadors understand your feedback.
Regularly update templates to reflect changes in program standards or submission criteria.