Introduction
Purpose: This article provides step-by-step instructions on how to manage credits for ambassador challenges, including how to check credit balances, purchase additional credits, and review transaction history.
Context: The Credit Management section allows you to allocate, track, and top up credits for ambassador challenges, ensuring smooth operations and transparency.
How Credit Deduction Works
Credits deduction depends on the type of challenge:
Auto-Approval Challenges
Credits are deducted automatically upon submission.
Ambassadors immediately consume credits when submitting content.
If the program runs out of credits, the balance will become negative, but ambassadors will still be able to submit content.
This ensures that challenges continue to function without blocking ambassador participation.
Non-Auto-Approval Challenges
Credits are deducted only when a program admin approves a submission.
Ambassadors can submit content without consuming credits initially.
Once the submission is reviewed and approved, the corresponding credits will be deducted from the balance.
Negative Credit Balance & Impact
If a program runs out of credits, the balance can go negative.
A negative balance does not prevent ambassadors from submitting content, ensuring the program continues running.
However, program admins should monitor and replenish credits proactively to avoid excessive deficits.
Accessing Credit Management
Navigate to Credit Management
Go to Settings → Account Settings → Credit Management to view and manage ambassador credits.
Viewing Credit History
Use the Credit History section to review past allocations, deductions, and purchases.
Purchasing Additional Credits
How to Add Credits:
Click the Add Credits button.
Select the desired credit package.
Follow the on-screen instructions to complete the purchase process.
💡 Tip: Bulk purchases often offer better value, making them a cost-effective option for high-volume programs.
Best Practices/Tips
Monitor credit usage regularly: Check the Credit History section frequently to ensure sufficient balance.
Plan for auto-approval challenges: If you enable auto-approval, anticipate continuous credit deductions and purchase credits in advance.
Use data to forecast needs: Look at historical credit usage trends to estimate future needs.
Manually review content when needed: If credit conservation is a priority, consider enabling Requires Review and manually manually reviewing submissions before approval.
Troubleshooting: If credits are missing, refresh the page or contact SocialLadder Support.