Introduction
Purpose: This article provides step-by-step instructions on how to manage credits for ambassador challenges, including how to check credit balances, purchase additional credits, and review transaction history.
Context: The Credit Management section allows you to allocate, track, and top up credits for ambassador challenges, ensuring smooth operations and transparency.
How Credit Deduction Works:
Credit usage in SocialLadder depends on the challenge type and how submissions are processed:
Auto-Approval Challenges
If the challenge allows multiple submissions, credits are deducted immediately upon each submission.
If the challenge requires only one submission, credits are deducted upon completion of that challenge.
Ambassadors consume credits automatically when submitting or completing a challenge.
If your program runs out of credits:
The balance will go negative, but ambassadors can still submit content.
This prevents disruption and ensures continuous engagement.
Non-Auto-Approval Challenges
Credits are only deducted after an admin approves the submission.
Ambassadors can submit content without consuming credits initially.
Once approved, credits are then deducted from the program's balance.
Negative Credit Balance & Impact
SocialLadder allows the balance to go negative to ensure program continuity.
This means ambassadors won’t be blocked from completing challenges, even if credits are overdrawn.
However, program admins should regularly monitor and replenish credits to avoid falling into large deficits.
Accessing Credit Management
Navigate to Credit Management
Go to Settings → Account Settings → Credit Management to view and manage ambassador credits.
Viewing Credit History
Use the Credit History section to review past allocations, deductions, and purchases.
Purchasing Additional Credits
How to Add Credits:
Click the Add Credits button.
Select the desired credit package.
Follow the on-screen instructions to complete the purchase process.
💡 Tip: Bulk purchases often offer better value, making them a cost-effective option for high-volume programs.
Understanding every type of transaction:
Here’s how credit deductions are labeled:
Transaction Type | When It's Used |
Challenge Completed | Single-submission challenge, auto or manual review |
Submission -1 | Auto-approved multi-submission challenge |
Submission Approved | Multi-submission, requires admin review |
We will never charge twice for the same piece of content!
Best Practices/Tips
Monitor credit usage regularly: Check the Credit History section frequently to ensure sufficient balance.
Plan for auto-approval challenges: If you enable auto-approval, anticipate continuous credit deductions and purchase credits in advance.
Use data to forecast needs: Look at historical credit usage trends to estimate future needs.