Introduction
Purpose: This guide walks you through the process of creating and managing rewards in the SocialLadder Admin Portal.
Context: Rewards allow ambassadors to redeem points earned through challenges for prizes, experiences, or incentives. Engaging rewards help ambassadors stay motivated, increasing overall participation.
How to Create Rewards
Access SL Admin Portal
Click on Compensation → Rewards
Click the + CREATE button at the top-left corner to open the Reward Wizard.
On the Name page enter the information below and click 'Next'.
Select a category and subcategory for the reward (e.g., "Prizes", "Exclusive Experiences").
What do you want to call this reward? Enter the name that will be visible to ambassadors.
On the Description page enter the info:
Description - Add more information about the rewards.
Image - Upload an image to represent the reward visually on the dashboard.
On the Units page:
How many units would you like to make available for this rewards? - Specify the total number of units available for the Ambassador Program
How many units would you like each user to be able to claim? Select one of the following options depending on the reward item:
1 unit per user
Unlimited units per user
Custom-defined units (ie., 3 / user)
On the Point & Cost page, define the point cost required to redeem the reward.
By spending points - Select this method if ambassadors must redeem points for this reward.
By completing a specific challenge or group of challenges - Select this option if you want them to claim the reward for completing a specific challenge.
Note: Points are equivalent to 1 penny for interval cost tracking only. Ambassadors won't see the 'cost'.
On Dates, Define key dates for reward visibility and redemption:
When the reward is visible in the app.
When users can begin redeeming the reward.
When redemption ends (expiration).
On Redemption page, select one of the following options for how ambassadors can redeem the reward:
Option A: Automated Code Emailed
Send an automated code for external redemption (e.g., e-commerce site).
Instructions - Include redemption instructions and a direct link to the redemption page.
Important: This reward is managed outside of SocialLadder, so tracking must be handled externally.
Option B: Automated Email to Fulfiller with Redeemer on Copy
Notify the fulfiller and ambassador via email.
Enter the fulfiller’s name and email address.
Option C: Provide Instructions
Provide customized redemption instructions for the ambassador.
Optionally, send a copy of the redemption email to an admin.
Option D: Convert to Currency
Convert points to cash with a defined conversion value.
Include payout instructions.
On Advanced page, enter the options as bellow:
Segment - Choose which ambassador segments can view and claim the reward.
Campaign - Add the reward for a campaign for reporting purposes.
Group - Add the reward to a group in case you want ambassador to choose one reward out of a group of rewards. As soon as ambassadors select a specific reward of the group, the other rewards within the group will dissapear from ambassador view.
On the Finish page, review all reward details for accuracy. Choose one of the following:
Save and Publish: Makes the reward live upon the scheduled start date.
Save as Draft: Save the reward for later editing.
Click Submit to finalize.
Best Practices/Tips
Offer rewards that resonate with ambassador interests and align with your brand identity.
Regularly update your reward catalog to maintain ambassador engagement.
Use clear, concise descriptions to avoid confusion during redemption.
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