📱 Is SocialLadder SMS Messaging Compliant with TCPA and CTIA Guidelines?
Yes — 100% compliant. All SMS messages sent through SocialLadder are fully compliant with U.S. regulations, including the Telephone Consumer Protection Act (TCPA) and the CTIA Messaging Principles & Best Practices.
How do we ensure compliance?
All SMS communication from SocialLadder is powered by Twilio, one of the most trusted and widely used messaging providers in the industry. Twilio is designed to meet or exceed all relevant federal and carrier compliance standards in the U.S., which means messages sent through our platform are automatically aligned with legal and industry requirements.
Specifically:
SMS messages are only sent to ambassadors who have opted in through SocialLadder.
Twilio automatically handles STOP, UNSUBSCRIBE, and other opt-out keywords, removing users who reply with those commands — no additional action is required by you or your brand.
Twilio actively monitors for compliance and keeps its systems and processes aligned with current U.S. laws and carrier regulations, so you don’t have to.
Do I need to include language like “Reply STOP to unsubscribe” in every message?
No, you do not. Since Twilio already manages opt-out requests through built-in keyword detection, your messages are already compliant without needing to include extra text like “Reply STOP to unsubscribe.”
This keeps your communication clean, concise, and still fully in line with TCPA and CTIA requirements.
What else should I know?
SocialLadder only sends transactional, activity-based messages, not unsolicited marketing or promotional SMS.
SMS is just one part of our ambassador engagement strategy — we also use in-app and email notifications.
Ambassador opt-in and consent for communications are built into our platform during onboarding.
Want to dive deeper?
If you or your legal/compliance team have further questions, we recommend reviewing Twilio’s official SMS compliance documentation. You can also reach out to our support team on live chat — we're happy to help.
SocialLadder, in our partnership with Twilio, gives you the confidence that all SMS messages sent through our platform are safe, legal, and compliant — by default.