Introduction
Purpose: This article outlines how to effectively manage a community, focusing on ambassador engagement, room creation, moderation.
Context: SocialLadder’s Community feature allows admins to shift from transactional workflows to building dynamic spaces where ambassadors can share, collaborate, and grow with your brand.
Step 1 - Setting Up Community Rooms
Navigate to the Community > Communities section from your admin panel.
Click New Room.
Complete the following fields:
Room Name
Room Cover Image
Make this Room Private: Toggle on if you want to assign to a specific segment.
Public Rooms: These rooms are visible to All Ambassadors. They must enter the room to receive notifications.
Private Rooms: Set to a specific Segment. All ambassadors from the segment are automatically added to the Room and receive notifications.
Set Open/Close Dates (optional)
Allow ambassadors to mute notifications
Enable Ambassador Contributions: Toggle on if you want to let ambassadors begin threads. If toggled off, only admins can post.
Click Create.
Best Practices/Tips:
Start with foundational rooms like
#announcements,#general-chat, and#content-drop.Use private rooms for segmented groups (e.g., top performers, college reps, regional ambassadors).
Include welcome or housekeeping posts in each room to guide participation.
Step 2 - Posting
Open the Feed menu in your admin portal.
Click New Post.
Add your title, copy, image, or video.
Click Save + Activate to publish.
Best Practices:
Schedule major campaign updates or motivational posts in advance.
Use the Announcements Room to build excitement and keep ambassadors aligned with brand goals.
Step 3 - Moderating Reported Content
Navigate to the Community > Communities section from your admin panel.
Go to the Requires Attention tab in your community admin panel.
Review each flagged post or comment.
Choose to:
Mark as Safe
Delete Content
Tips:
Encourage ambassadors to report off-brand or inappropriate content.
Maintain a respectful and inclusive environment by acting promptly.
Use moderation to reinforce your brand tone and community guidelines.
Troubleshooting
Common Issues & Fixes:
Ambassadors can’t see rooms
→ Ensure they’re tagged to the correct segments or that room is public.Ambassadors can’t post
→ Check room settings and toggle “Enable Ambassador Contributions” to ON.Low engagement in rooms
→ Post conversation starters, recognize contributors, or run polls to spark activity.
Conclusion
Summary: Managing your ambassador community on SocialLadder is about more than just logistics—it's about creating a space where your brand’s most passionate supporters can connect, create, and thrive. By thoughtfully structuring rooms, actively posting, and moderating with care, you’ll create a living, breathing community that adds lasting value to your brand.